Good habits stay invisible
You know your best SEs demo differently, but you don’t know how to replicate their winning behaviours across the team.
Get a quarterly report on your team’s demo performance to make demo quality visible, measurable and actionable.
8 out of 10 demos Missing next steps
Always confirm the next meeting before ending the call. Never leave without a date in the calendar.
7 out of 10 demos No expectations set at the start
Open every demo with a clear agenda and confirm what the prospect wants to get out of it. Two minutes that change everything.
You know you need to work on your team's demos, but you don’t have the bandwidth or visibility to review them and give meaningful feedback at scale.
You know your best SEs demo differently, but you don’t know how to replicate their winning behaviours across the team.
Bad demo habits can be very hard to spot, but often repeat themselves from one SE to another.
You often only learn about a bad demo when a deal has already been lost.
You have an understanding of what is going wrong, but lack the data and evidence to properly support and coach your team.
Creating coaching and training materials from scratch doesn’t scale, especially when you’re already stretched thin.
Get the insights, feedback and guidance you need to help your team get better step by step.
Learn how your team is demoing today, what they’re good at and what they need to improve — with meaningful feedback and ready-to-implement advice based on your actual demo performance.
Every recording is scored across the patterns that separate demos that close from demos that stall.
Sets expectations, confirms the agenda and gives the session a clear customer-led direction.
Surfaces the customer’s current reality, priorities, pain and desired outcomes before showing the product.
Creates a two-way conversation through relevant questions, check-ins and active listening.
Explains complex ideas clearly, confidently and concisely without unnecessary jargon.
Connects every capability shown to the customer’s stated situation, role and priorities.
Translates product capabilities into meaningful business impact instead of leaving value implicit.
Builds a coherent narrative that is easy to follow and keeps the audience focused on the outcome.
Closes with clear commitments, ownership and a concrete next step that moves the deal forward.
Great starting point. That means your demos are already being recorded.
AI is useful for summaries, talk ratios, question counts and spotting obvious patterns. But most teams still struggle with the next step: What should this specific SE actually change in their next demo?
That’s where the human layer matters.
My reviews are based on a 160-page demo framework covering structure, questioning, value communication, attention, language, objections, next steps and dozens of smaller demo habits.
So instead of another generic score or list of observations, your team gets specific coaching on what to keep, what to change and what to practice next.
A quarterly scorecard that shows where each SE stands, and where the whole team is strongest and weakest.
| Category | Marcus | Claire | James | Nina | Anton | Team avg |
|---|---|---|---|---|---|---|
| Demo Framing & Expectation Management | 7 | 6 | 7 | 5 | 5 | 6.0 |
| Discovery & Insight Creation | 7 | 7 | 5 | 8 | 6 | 6.6 |
| Customer Engagement & Conversation Quality | 7 | 6 | 7 | 8 | 5 | 6.6 |
| Demo Control & Facilitation | 8 | 6 | 8 | 7 | 5 | 6.8 |
| Communication & Rhetoric | 7 | 6 | 7 | 7 | 5 | 6.4 |
| Relevance & Personalisation | 7 | 7 | 5 | 8 | 5 | 6.4 |
| Business Value Communication | 6 | 4 | 5 | 6 | 3 | 4.8 |
| Demo Structure & Flow | 7 | 5 | 7 | 7 | 4 | 6.0 |
| Commercial Progression & Next-Step Ownership | 6 | 5 | 6 | 6 | 3 | 5.2 |
| Overall score | 6.9 | 5.8 | 6.3 | 6.9 | 4.6 | 6.1 |
Scores out of 10, colour-coded so you can spot patterns at a glance.
Every report ends with a ranked action list, prioritised by commercial impact and ease of implementation.
Combined frequency across recorded demos. These patterns reveal team-level habits rather than individual outliers.
| Behaviour | Frequency | Team pattern | Signal |
|---|---|---|---|
| Value bridges“For your team this means…” | ~12x total | Across 6 sessions, fewer than 3 value bridges per session on average. Business outcomes left for customers to infer in 5 of 6 sessions. | Critical gap |
| Context bridges“Earlier you mentioned…” | ~24x total | Used most consistently by Nina and Marcus. Claire and Anton rarely connected product back to customer-stated priorities mid-demo. | Inconsistent |
| Weak check-in questions“Does that make sense?” / “Any questions?” | 38x total | “Does that make sense?” used by Marcus 9x, James 8x, Claire 7x. Anton used “did I answer your question?” repeatedly. Pattern is team-wide. | Team habit |
| Clear next-step ownershipConcrete next step set at end of demo | 3/5 sessions | 3 sessions had a concrete next step. One session ended with no commercial direction at all. | Inconsistent |
| Objection surfacing questions“What might get in the way?” | 1x total | Only once across all sessions was a proactive objection question asked. Hidden blockers were left undiscovered in 5 of 6 sessions. | Critical gap |
| Reality-based discovery questionsQuestions about current workflows & volumes | ~31x total | Strongest team behaviour. Nina led with 12+, Marcus 9+. Questions about workflows, pain points and volumes were used well across most sessions. | Team strength |
Benchmarks from teams that demo against a structured methodology, quarter over quarter.
When teams run structured, effective and engaging demos vs. feature shows.
By managing expectations and setting clear next steps from the first call.
From communicating value in clear, business-relevant terms, not feature lists.
Across teams that adopt the methodology and act on quarterly reports.
Yes, demo transcripts can contain sensitive information. Rest assured, your data stays confidential — my inner German wouldn’t have it any other way.
For additional peace of mind, I recommend anonymising customer and company names before sharing transcripts. It takes a few minutes and keeps sensitive information protected.
The ones people actually ask before signing up, answered honestly.
You send 5+ demo recordings or transcripts per quarter. I review each one against 8 demo performance dimensions, consolidate the patterns and send you a report with scores, observations and a ranked action plan. Your only job is sharing the recordings and acting on the findings.
Transcripts are handled confidentially, never used to train models and never shared with third parties. They are permanently deleted once your report is delivered, and an NDA is available on request. Anonymising customer names before sharing is always a good idea.
Yes. Zoom, Teams, Meet recordings, Gemini or Otter transcripts, or raw audio files all work. No integrations and no tooling changes required.
The first report is free and there is no commitment. Quarterly packages run quarter by quarter, so you can stop whenever it stops being useful.
Because it comes from doing the job: 15+ years in presales and sales, 500+ SEs coached, 1,000+ demos reviewed — and a structured framework that teams can actually use as a common language.
I review every recording myself. AI helps me with transcription and structuring, but the diagnosis, the judgement and the coaching recommendations come from 15+ years of running, watching and coaching software demos.
Position it as team development, not performance review. The report focuses on team-level patterns first, and individual scorecards are a coaching tool for you, not an evaluation sent to HR. Teams that frame it this way get buy-in quickly.
Start with the free report to get an immediate read on where the biggest gaps are. If you need a faster cadence, monthly reporting is available in the custom plan.
It works best for B2B software teams with 3 to 30 solution engineers running live demos. If your team demos complex software to business buyers, the methodology applies.