Findability is the product
If users cannot find the right answer quickly, more content can make the problem worse.
COLLABORATION & KNOWLEDGE DEMOS
Better demos forCollaboration and knowledge platforms.
Knowledge software only works when people can find the right information and share it with the right people. Search, permissions, external sharing, ownership and stale content are usually harder problems than creating another nice-looking page.
1,000+software demos reviewed
500+sellers trained
15+years in B2B software sales
I work with Collaboration and knowledge teams
01 / Buyer reality
What makes Collaboration and knowledge buyers different
End users want speed and simplicity. IT and security need control. Content owners need a way to keep information useful after the first launch.
Permissions get complicated
Team, department, project and confidential content often need different access rules.
External sharing creates risk
Partners, customers and suppliers may need access without opening the entire workspace.
Content gets stale
Ownership, review dates and lifecycle matter when thousands of pages or documents accumulate over time.
More than skills.
DemoRamp is a complete toolkit built around three areas with ongoing guidance and coaching for long-lasting, behavioral and organisational change.
Skills
Improve your teams communication, presentation and soft skills.
- Storytelling
- Discovery
- Audience Engagement
- Objection Handling
- Managing Questions
- Confidence in Demos
- Demo Language
- How to Establish Trust
Process & Standards
Build repeatable processes and clear rules around demos.
- Entry & Exit Criteria
- AE/SE Positioning Canvas
- AE/SE Alignment
- Handoff to Sales
- Feedback Loops
- Demo Standards
Checklists, Frameworks & Templates
Practical, ready-to-use tools your team can apply in their very next demo.
- Objection Handling
- Bad & Better Demo Questions
- Demo Language
- Useful Prompts
- MEDDICC for Solution Engineers
- Demo Planning Template
- Post-Demo Feedback Template
Ready to build skills, systems and habits?Book a free 20-minute call
02 / Demo challenges
Where Collaboration and knowledge demos usually go wrong
Where collaboration and knowledge demos usually go wrong. Here are the patterns that come up again and again.
Main challenge
Curated content that hides real findability
Showing a beautiful homepage and perfect search results built on carefully curated demo content.
Ignoring external sharing
Buyers want to know exactly what a guest can see, share and discover.
Skipping permission inheritance and ownership
A simple permission model in the demo may become difficult once teams and spaces grow.
Showing content creation without showing how
Showing content creation without showing how outdated content is reviewed, archived or removed.
Saying migration is easy without discussing
Saying migration is easy without discussing old permissions, duplicate content, broken links and different source systems.
03 / What buyers need to see
Your demo has to prove the right things.
Not every workflow deserves equal time. These are the things that matter most to Collaboration and knowledge buyers.
Give a new user a real
Give a new user a real question and show how quickly they can find a trusted answer.
Switch between internal user, restricted user
Switch between internal user, restricted user and external guest to show what each person can access.
Show content ownership and what happens
Show content ownership and what happens when a page reaches its review date or becomes outdated.
Demonstrate external sharing with the actual
Demonstrate external sharing with the actual permission and security controls visible.
Show how content from existing tools
Show how content from existing tools is migrated, linked or searched without losing context and permissions.
Where do you want to start?
Start wherever makes sense for your team’s maturity level. You don’t have to decide everything now. We can always expand later.
How good are our demos?
FreeFree Demo Review
Let’s start by reviewing a handful of your recorded demos, to see how you’re doing and where you need the most support.
See Demo ReviewHow can we see results from the very next demo?
Quick winDemo Skills Workshop
Quick tips and better habits your team can use in the very next demo.
See Skills WorkshopHow do we make sure that everyone follows the same best practices?
Recommended90-Day Demo Performance Accelerator
A full training and coaching program with guaranteed results, and your sales team involved.
See 90-Day Accelerator
Also on its own: ENGAGED™ Demo WorkshopDemo Feedback ServiceOnline Demo CoursesCompare the options
04 / Proof
Relevant experience in Collaboration and knowledge
IT and security teams may quickly focus on permissions, migration, guest access and data residency. Those are valid concerns, but the demo should first show the user problem, such as people not finding trusted information or sharing content safely.
“The demos that win are the ones that make the buyer’s real problem obvious first, and only then go deep into the detail.”Max LüpertzFounder, Presales Rockstars
1,000+demos reviewed
500+sellers trained
15+years in B2B software
Great Demo!certified coach
Grab your free resources.
Cheat sheets, checklists and guides to apply in your very next demo.
PDF · 1.3 MB10 Engaging Demo Questions
Meaningful and engaging demo questions beyond "Does that make sense?"
Download
PDF · 1.2 MBObjection Handling Cheat Sheet for SEs
The most common objections and how to handle them
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PDF · 246 KB54 Bad and Better Demo Questions
Detailed list of what questions (not) to ask during your demo
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PDF · 1.7 MB5 Quick Wins for Your Demo
5 ready to implement steps that will improve your demo and demo process right away
Download![[Mini Ebook] How to gain your customers trust](/images/resources/resource-5.webp)
PDF · 1.7 MB[Mini Ebook] How to gain your customers trust
How to build real trust with your clients by taking a genuine interest in their unknown challenges
Download
PDF · 1.9 MBMEDDPICC Guide for SEs
Everything you need to know about MEDDPICC as a Solution Engineer
Download
PDF · 126 KBDemo Entry & Exit Criteria
How to make sure that every demo request you and your team receives is properly qualified
Download
PNG · 102 KBStages of Your Customer Buying Journey
Understand your customers buying journey and what kind of input they need from you at every stage
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PDF · 657 KBDemo Preparation & AE Alignment Checklist
How to better align internally on your demo objectives and narrative to make every demo count
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PDF · 118 KBHow to Establish Trust in your Demo
Behaviours that make your customers trust you; or break it.
DownloadWant to make your knowledge demos about finding answers, not creating pages?Let’s build demos around search, permissions, ownership and real sharing scenarios your buyers already struggle with.